It has been a long and somewhat crazy week – between issues – like dishwasher replacement in my apartment and co-workers out with the flu – yet I have had a little time to wander through some of my favorite spots on the net and catch up on some reading.

First I have to applaud R. Bazinet’s “Accidental Technologist” blog – his latest post can be found here, he is an accomplished technologist, and an excellent writer…  and he has a great customer issue (complaint) tracker called CustomerFu – check it out.

Also, I spent some time on SocialMedian which I admit is occasionally a “guilty pleasure” because not all of what I clip is related to my work.  And Venturebeat, Techcrunch, Slashdot , Mashable and ReadWriteWeb are always good too.

And I spent a great deal of time this week troubleshooting for IE8 users, since our application was built before IE8 was being generally adopted, we (like MANY other applications) have had some users who have issues.  That is always a challenging exercise – from both the customer’s standpoint and the tech support standpoint… it is not easy to get people to update their browser settings.  The general sentiment is embodied by the quote from one person as “I don’t care that IE8 is the issue – make it work or I will go do something else.”   That is from the non-tech users.  The tech-savvy will usually assume it is the new browser and sometimes research and fix on their own.  We live in a world of extremes… I am hoping that we are helping to create a happy medium with our support and our tool.

A gal can hope…