Dr. Patty Khuly lists the top things your animal might be hiding from you, from being in pain to needing more exercise.
Small business entrepreneurs are familiar with start-up planning, exit strategy planning, and strategic planning. Of course, being familiar with and actually performing key business development plann…
While I do a lot of planning, it is clear I still don’t do nearly enough.
Most entrepreneurs think all business is good business. Unfortunately, that’s not always the case.
This is the hardest of lessons to learn in a small business. We try so hard to develop business and keep good relationships, that it hurts to think of walking away from business. Still – there are some clients that are simply not worth the hassle and energy. The trick is recognizing the bad experience and walking away from it before you get too deeply involved. I have learned that the hard way… especially when I thought I was giving the client what they asked for and more, and I realized they had NO APPRECIATION or UNDERSTANDING of the value of what they had been given. It was extremely frustrating to see them go to another consultant, pay far more, get far less, and be okay with it. Part of that was learning to value myself…something I still struggle with…good luck out there.
Women are a growing force in the business world, but if they own a company, they may still struggle to get a loan from a bank. Carrie Charlick and Marcia Cubitt have $4 million in sales but have been rejected for $500,000 credit lines since 2012. Their 11-year-old company, Essential Body…
Whenever we think outside the box, there will be folks who want us to be back inside the box.
Customer service best pratices? Not so much. Here are ten all-time worst customer service and customer experience practices our consultant author has seen–and continues to see. Best practices are great, but let’s take a training moment to learn from the worst and improve!
For small business – customer/client service is all important – and remember: service doesn’t necessarily mean to give away the store, but it does mean listening to complaints and acknowledging them, as well as meeting your commitments and communicating both when you do and when you don’t make them.
Resumes and cover letters are often the first things seen by hiring managers and the deciding factors that determine whether or not you get a job interview. Armed with that knowledge, most people spend copious amounts of time crafting them, honing them, and even paying professionals to write it for them. And then there are those who don’t.
Funny and a little sad…