4 Things to Do When You Question Your Own Leadership

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Self-doubt is only natural for an entrepreneur. Stop it before it starts with these four tips.

Source: www.inc.com

I find myself doubting my leadership regularly – if someone doesn’t finish a task they agreed to do, I spend a lot of time looking at how I communicated and what I could have done better; recently an employee told me that I am stubborn.  That really hurt, and I tried to laugh it off, but it is bugging me still, and that must mean that there is a truth there that I need to face.  Also, I need to see how I can manage that to be a positive rather than a negative…we should all play to our strengths – and I would hope that we can all find ways to make weaknesses into a strength (where possible).  Enjoy your weekend…include some introversion, but don’t get too carried away!

See on Scoop.itSmall Biz is my big biz

Great Customer Service Is Key to Free Publicity

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Offering a great customer service experience could bring in more customers and lead to more sales.

Source: www.businessnewsdaily.com

Sometimes, great customer service might be as simple as noticing and mentioning that something needs to be taken care of… in our business, we take care of pets….but that doesn’t mean we don’t speak up when the water heater has sprung a leak and is flooding the garage.  Not only did we mention it, we took pictures (for the home owner to use for his insurance); moved boxes; turned off the water; and mopped up the water so it wasn’t standing.  Now think about it – would you expect the neighbor’s teenager that you asked to feed your dog while you were away, to do that? And would he?  But we are a professional company, and we are looking at teh well-being of our charges (the pets) and their parents. THAT equals great customer service in our business.  What does it look like in yours?

See on Scoop.itSmall Biz is my big biz