The 10 All-Time Worst Customer Service Practices

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Customer service best pratices? Not so much. Here are ten all-time worst customer service and customer experience practices our consultant author has seen–and continues to see. Best practices are great, but let’s take a training moment to learn from the worst and improve!

Source: www.forbes.com

For small business – customer/client service is all important – and remember: service doesn’t necessarily mean to give away the store, but it does mean listening to complaints and acknowledging them, as well as meeting your commitments and communicating both when you do and when you don’t make them.

See on Scoop.itSmall Biz is my big biz

7 of the Worst Resumes Ever

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Resumes and cover letters are often the first things seen by hiring managers and the deciding factors that determine whether or not you get a job interview. Armed with that knowledge, most people spend copious amounts of time crafting them, honing them, and even paying professionals to write it for them. And then there are those who don’t.

Source: www.salary.com

Funny and a little sad…

See on Scoop.itSmall Biz is my big biz

The 31 Coolest Offices You’ve Ever Seen

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More employers are beginning to offer cool perks and amenities. Here are 31 of the most interesting office spaces.

Source: www.businessinsider.com

Not everyone can afford to provide such posh surroundings, but it is worth thinking about how you can make your employees or independent contractors or even your vendors, more comfortable working with you.  Music? Coffee? Healthy snacks? Bring your dog to work?  Even small companies can make it a pleasant experience to come to work.

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How To Re-Discover Your Motivation

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Changing the way you think and adding a few key habits can help you get back the motivation that you lost somewhere along the way.

Source: www.fastcompany.com

People motivate themselves, helping them keep up the momentum of their motivation is key – and appreciation is a big factor in this.  It must be the day for reminders – because I always need to remember this – the tendency is to try to excite folks with trinkets but the real excitement is evident when there is a celebration of achievement and a thank you that is sincere.

See on Scoop.itSmall Biz is my big biz